Mastering Client Communication

Good client relationships are built on clear communication. Here's what we've learned from years of working with clients across industries.

Set Clear Expectations

From the first meeting, be clear about timelines, deliverables, and processes. Misaligned expectations are the root of most client conflicts.

Over-Communicate

When in doubt, share more. Regular updates, even when there's nothing new to report, help clients feel involved and informed.

Present Work with Context

Don't just show designs—explain the thinking behind them. Clients appreciate understanding why decisions were made.

Handle Feedback Gracefully

Not all feedback is useful, but all feedback is valuable information about how your client thinks. Learn to filter and respond professionally.